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First Informatique

HP and Lenovo authorized repair center in Casablanca

An HP Service One and Lenovo authorized multi-service support center in Casablanca, repairing and troubleshooting desktops, laptops, printers and servers.

A workshop built to international standards

  • A prominent, easy-to-reach location in the heart of Casablanca.
  • Modern premises and a workshop built to international work and safety standards.
  • Dedicated expertise for each equipment category.
  • Over 40 years of experience, since 1985.
  • ISO 9001 certified organization and processes.
  • A support team you can reach by phone for your service requests.
Equipment we service
  • Printing: printers, multifunction devices and plotters
  • Computers: desktops, monitors, laptops
  • Servers and accessories
  • Networking
Two floors dedicated to the center
  • Ground floor: equipment drop-off and collection
  • First floor: repair workshop

How a repair works

  1. 01RequestSubmit your service request online or call us, with the device serial number.
  2. 02DiagnosisA technician calls you back, checks the warranty and identifies the fault.
  3. 03RepairOn-site service or repair in our authorized workshop, using genuine parts.
  4. 04ReturnYour repaired equipment is returned to you. Under warranty, there is no charge.
Reception of the HP authorized support center
Computer repair in the workshop
Diagnostic bench in the workshop
First Informatique headquarters, Tour Atlas in Casablanca

Authorized by the manufacturers

  • HPHP Amplify
  • HPEPartner Ready Vantage
  • LenovoLenovo 360 · Authorized Service Provider
  • DellDell Technologies Partner Program
  • CiscoCisco 360 Partner Program
  • EpsonEpson Partner
  • VeeamVeeam ProPartner Network
  • MicrosoftMicrosoft Partner
  • FortinetFortinet Partner
  • SophosSophos Partner
  • HuaweiHuawei Partner
  • BarcoBarco Partner
  • YealinkYealink Partner
  • DatapathDatapath Partner
  • VMwareVMware by Broadcom
  • SynologySynology Partner
  • AcronisAcronis Partner
  • Check PointCheck Point Partner
  • ESETESET Partner
  • KasperskyKaspersky Partner
  • Trend MicroTrend Micro Partner
  • JabraJabra Partner
  • CanonCanon Partner
  • KyoceraKyocera Partner
  • RicohRicoh Partner
  • XeroxXerox Partner
  • RuckusRuckus Partner
  • AutodeskAutodesk Partner
  • AdobeAdobe Partner

Frequently asked questions

Which brands do you repair under warranty?

Our center is an HP Service One and Lenovo authorized service provider: we repair their desktops, laptops, monitors, printers, servers and networking equipment under the manufacturer warranty.

Do I pay anything for a warranty repair?

No. Under the manufacturer warranty, on-site service or pickup of your equipment is free of charge, with no additional fees.

Which cities do you cover?

We serve Morocco’s main cities, including Casablanca, Rabat, Kénitra, Tangier, Tétouan, Fez, Meknès, Oujda, Nador, Marrakech, Ouarzazate, Agadir, Essaouira, El Jadida, Laâyoune and Dakhla.

How do I submit a service request?

Fill in the online service request form with the device serial number, or call us on +212 5 22 30 42 44. A technician will contact you to schedule the intervention. For a status update, contact our team and quote your request reference.

My equipment is out of warranty. Can you repair it?

Yes. Our center also repairs out-of-warranty equipment of all brands, using genuine spare parts. Submit your request on the “Out-of-warranty repair & parts” page.

What is your response time?

With a “full support” service contract, we are on site within two hours in Casablanca and Rabat. For other requests, a technician will promptly contact you to schedule the intervention.

Tell us about your challenges, your projects, your ambitions.

An account manager will get back to you with a tailored proposal.

Request a quote